19According to John outdated business systems and practices are also a challenge for businesses. "As we know, technology is evolving at a rapid pace, and there are many new tools and technologies available that we can introduce to our customers to improve efficiencies and productivity, and take their ways of working to the next level. It's difficult for businesses to keep up with all this new information," he says. "It's our job to showcase these tools and make it real for the customer. For instance, everyone is using the MS Teams app, however its utilisation in most companies is not optimised. We showcase how much more can be done with Teams, sometimes by using ourselves as an example and highlighting how it has changed the way alltasksIT works by increasing the collaboration and communication across the business." John is excited by technology and always has been. It's all he ever wanted to do since he first laid hands on a Commodore Vic 20. With the support of their customers, alltasksIT has experienced steady growth over time, employing hardworking, loyal, IT passionate people, so that they now have a team of 30 IT professionals, many of whom have been with the company for over 10 years. alltasksIT's offices have expanded into other Australian states and regions, and their customer base is now national, and includes some of Australia's biggest household names.The steadfast leader says one cannot underestimate real, hands-on experience as they come from actual experience. "We've been around for over 20 years, and our people at alltasksIT have learnt from over 100,000 different types of on-the-job scenarios across a vast variety of businesses," he adds. "These experiences and wealth of knowledge have remained within our professional team of passionate IT people." One of the things John and his team is proud of, is their pro-active support ­ "80% of tickets/alerts we action are solved without any interruption to our customers' business. Our engineers have developed hundreds of scripts that remediate common alerts without user intervention or disruption. This attention to detail is another element that sets us apart from competitors," says John. alltasksIT have culminated as IT experts in managed services, cloud solutions and cybersecurity. They have made it their mission to demystify the cloud for customers and show them the benefits of this important step in IT infrastructure. Their other big focus is to continue to be a cybersecurity business due to the ever-increasing sophistication of cyberattacks, requiring new protection strategies. alltasksIT is excited by the opportunities that will be realised with growing utilisation of hands-free digital devices and other AR devices. "alltasksIT's customers know they can come to us with a challenge or pain point and we reach out to our internal experts and if necessary, also to our Vendor community of partners to come up with a solution that meets their needs and their budgets. Customers know they can leave any IT issue in our hands and alltasksIT will solve it for them!" says John. TO WATCH IN 2021INNOVATIVE COMPANIESMOSTChronicleIndustryCustomers know they can leave any IT issue in our hands and alltasksIT will solve it for them
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